FAQS

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Dry Ice

What is dry ice used for?

Dry ice is commonly used for shipping, refrigeration, fog effects at events, and laboratory cooling.

How long does dry ice last?

Dry ice typically lasts 12–24 hours depending on storage conditions and exposure.

Can dry ice be delivered same day?

Yes, emergency same-day dry ice delivery is available within the service area.

Is dry ice safe to handle?

Dry ice must be handled with gloves or tongs to avoid frostbite; it should never be ingested.

How much dry ice do I need for an event?

Most parties need 5–10 lbs for fog effects, while shipping coolers may require 10–20 lbs per 24 hours.

Ice Cubes

What size bags of ice cubes are available?

Ice cubes are available in 40 lb commercial bags, perfect for parties and events.

How long does dry ice last?

Dry ice typically lasts 12–24 hours, depending on storage conditions and exposure.

Do you deliver ice cubes for events?

Yes, ice cube delivery is available for weddings, parties, and corporate events.

Can I pick up ice cubes directly?

Yes, customers can pick up bags of ice cubes from the Yonkers warehouse.

Are ice cubes made with purified water?

Yes, all ice cubes are made with purified water to ensure clarity and quality.

Cubed & Crushed Ice

What is the difference between cubed and crushed ice?

Cubed ice comes in solid blocks, while crushed ice is finely chipped, ideal for cocktails and snow cones.

Which is better for cocktails: cubed or crushed ice?

Cubed ice melts slower, while crushed ice chills drinks faster and adds texture.

Do you deliver both cubed and crushed ice?

Yes, both cubed and crushed ice can be delivered or picked up.

What sizes are available?

Standard 40 lb bags are available for both cubed and crushed ice.

Can I order both types in one delivery?

Yes, you can combine cubed and crushed ice in the same order.

Ice Sculptures

How long do ice sculptures last?

Ice sculptures typically last 4 to 6 hours depending on temperature and placement.

Can you create custom ice sculpture designs?

Yes, custom logos, shapes, and themes can be carved to match any event.

How far in advance should I order?

We recommend at least 7 days notice for ice sculptures.

Do you deliver and set up ice sculptures?

Yes, professional delivery and setup are included.

What types of events use ice sculptures?

Weddings, corporate galas, birthdays, and special celebrations.

Ice Luges

What is an ice luge?

An ice luge is a carved ice block with channels that chill drinks as they’re poured through.

How long does an ice luge last?

Ice luges usually last 3 to 4 hours at an event.

Can I customize an ice luge?

Yes, logos and special designs can be incorporated into an ice luge.

Is setup included?

Yes, delivery and setup of ice luges are included.

Do ice luges require special drainage?

Yes, it is best to place ice luges over a drip tray to manage water runoff.

Premium Ice

What is premium ice?

Premium ice includes crystal-clear cubes, spheres, and specialty shapes for upscale cocktails.

Why use premium ice?

Premium ice melts slower, keeps drinks colder, and enhances presentation.

Can premium ice include custom logos?

Yes, logos or branding can be embedded inside premium ice.

What events benefit from premium ice?

High-end bars, weddings, corporate events, and luxury parties.

How is premium ice different from regular ice?

It's made with purified water, directional freezing, and molds that create clarity and unique shapes.

Fog Machine Rentals

Do fog machines use dry ice?

Yes, fog machines often use dry ice for dramatic low-lying fog effects.

Can fog machines be rented with ice delivery?

Yes, fog machine rentals can be bundled with dry ice or regular ice.

How far in advance should I book?

We recommend booking 3 to 5 days before your event.

Are fog machines safe indoors?

Yes, when properly ventilated and supervised, fog machines are safe.

What events are fog machines best for?

Weddings, Halloween parties, stage shows, and concerts.

Insulated Bag

What are insulated ice bags used for?

They keep ice frozen longer during transport or events.

How many pounds of ice fit inside an insulated bag?

Standard insulated bags hold 20 to 40 lbs of ice.

Can I purchase insulated bags separately?

Yes, insulated bags are available for sale in addition to ice orders.

How long do insulated bags keep ice cold?

Typically 6 to 12 hours depending on conditions.

Are insulated bags reusable?

Yes, they can be reused for multiple events.

Mistystix

What are Mistystix?

Mistystix are reusable drink stirrers that create a fog effect using dry ice.

Are Mistystix safe to use in drinks?

Yes, they are designed to safely hold dry ice without direct contact.

How long does the fog effect last?

Usually 5 to 10 minutes per stick, depending on size of dry ice pellet.

Can Mistystix be reused?

Yes, they are washable and reusable.

Are Mistystix available in bulk?

Yes, they can be ordered in sets for events and bars.

Emergency Ice Service

What is emergency ice service?

It's 24/7 delivery of ice for urgent needs like power outages or last-minute events.

How quickly can ice be delivered?

Emergency deliveries are prioritized and typically arrive within 1–2 hours locally.

What types of ice are available for emergency service?

Dry ice, cubed ice, and crushed ice.

Is there an extra fee for emergency ice delivery?

Yes, additional charges apply for after-hours or emergency requests.

Who uses emergency ice service?

Hospitals, labs, restaurants, and event planners.

Block Ice

What is block ice used for?

Block ice is great for long-lasting cooling, carving, and events.

How heavy is a block of ice?

Blocks typically weigh between 25 to 300 lbs.

How long does block ice last?

Block ice can last 2 to 3 days depending on conditions.

Can block ice be carved into sculptures?

Yes, block ice is the starting point for ice sculptures and luges.

Is block ice available for delivery?

Yes, block ice can be delivered directly.

Ice Pellets

What are ice pellets?

Small cylindrical pieces of ice often used for medical storage and cocktails.

How long do ice pellets last?

Pellets melt faster than cubes, usually within a few hours without insulation.

Are ice pellets available in bulk?

Yes, bulk delivery is available for labs and restaurants.

What's the advantage of ice pellets?

They cool quickly, mold to containers, and are easy to chew.

Can ice pellets be delivered same day?

Yes, same-day delivery is available.

Custom Cubed Ice

What is custom cubed ice?

Custom cubed ice includes special sizes, shapes, or branded cubes.

Can custom ice have logos?

Yes, logos can be embedded or etched inside cubes.

What sizes are available?

Options include large 2-inch cubes, spheres, and specialty shapes.

How far in advance should I order?

At least 7 to 10 days is recommended for custom ice.

Who uses custom cubed ice?

Cocktail bars, luxury events, and corporate branding activations.